A bit about me
Six years in e-commerce SaaS: customer success at Social Snowball, then product design there from 2023, retention at Euka, product work with Cruva and Reacher, and now my own Figma plugin. I design from the merchant's side of the screen.
Figma
Claude Code
Cursor
PostHog
Linear
Experience
Social Snowball
Acquired by dotdigital · Aug 2025
Full-time · 3 yrs 8 mos · Remote
Product Designer, Coordinator & Quality Control
Oct 2023 – Sep 2025
Shipped 80+ features end-to-end, adopted by 2,200+ brands (TRUE CLASSIC, G FUEL, Plunge, Obvi, The Oodie, mindbodygreen…), enabling $5M+ merchant GMV per year. Owned QA & UAT; built and scaled Engineering Support™.
Head of Customer Success
Oct 2022 – Sep 2023
Led a CS team of 3 managing 1,200+ e-commerce merchants contributing $2M+ annual revenue; direct account manager for 25+ top-tier brands worth $662K+.
Customer Success Manager
Feb 2022 – Sep 2022
Supported 1,000+ brands launching affiliate & influencer marketing; built systems and SOPs that kept median response time under 10 seconds.
Euka AI
Ranked #1 by TikTok Shop · $4B GMV driven
Full-time · Remote (US)
Head of Retention
Oct 2025 – Feb 2026
Customer Success Manager
Sep 2025 – Oct 2025
Got a complicated product?
Let’s make it feel simple.
I’m looking for a product design role on a team that ships. Email is the fastest way to reach me.
Get in touchwww.geetanshsaini@gmail.com